Refund & cancellation policy

Trials

Free trials, if offered, can be cancelled before conversion to a paid plan without charge. If you do not convert, trial access may end automatically and trial data may be deleted.

Subscription cancellations

You may cancel a paid subscription by contacting hello@sipinor.com or through any self-serve billing controls we provide. Cancellation stops future renewals. Access generally continues through the end of the current paid term unless otherwise agreed in writing.

Refunds

• Monthly plans — Fees for the current month are typically non-refundable once the billing period has started.
• Annual plans — Annual prepayments are generally non-refundable after the first fourteen (14) days from the initial paid invoice, except where required by law or where we fail to provide the contracted Services in a material way after a reasonable cure period.
• Duplicate or erroneous charges — Contact us promptly; verified billing errors will be corrected or refunded.

Plan changes

Upgrades may be prorated for the remainder of the term. Downgrades take effect at the next renewal unless we agree otherwise; we do not typically refund the difference for unused higher-tier time mid-cycle.

How to request a refund

Email hello@sipinor.com with your school name, billing email, invoice reference, and reason. We aim to respond within a few business days. Approved refunds are issued to the original payment method where possible.

Chargebacks

Please contact us before initiating a chargeback so we can resolve billing issues directly. Unresolved chargebacks may result in suspension of the Services.

Contact

Billing and cancellation: hello@sipinor.com. See also Privacy and FAQ.