NDA & SLA

NDA & SLA

Effective Date: 1 July 2024

Non-Disclosure Agreement (NDA)

Sipinor commits to strict confidentiality regarding all client-provided data, including:

Student Information: Names, grades, and personal details.
School Operational Data: Administrative and financial information.
Documents and Templates: Customizable templates provided during service delivery.

This agreement remains effective indefinitely, even after the termination of services.

Service Level Agreement (SLA)

Sipinor ensures the following service standards:

Uptime Guarantee: 99.9% availability of cloud-based software.
Technical Support:
- Critical issues: Response within 1-2 hours.
- General queries: Response within 24-48 hours.
Regular Backups: All client data is backed up daily to ensure zero data loss.

For detailed assistance, reach out to info@sipinor.com or call 8290262306.